Refund policy

At Little Moon Store, we prioritize the safety and comfort of your little ones. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

 Return Window: You may request a return or exchange within 7 days of receiving your delivery.

 Condition: Items must be unused, unwashed, in their original condition, and returned with all original packaging, tags, and seals intact.

 Non-Returnable Items: For hygiene and safety reasons, nursing accessories, open feeding equipment, silicone bibs/feeders (if unsealed), and personal care products are non-returnable unless received damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or missing items, please notify us within 48 hours of delivery:

1. Email us at support@littlemoonstore.com (or WhatsApp us).

2. Provide your Order ID and clear photos/videos of the damaged item and packaging.

3. We will dispatch a free replacement or issue a full refund upon verification.

Refunds

 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 Approved refunds will be processed to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.